Triggered Course Status Emails
Overview
You can create LMS Triggered Emails for Learners, Admins, and/or Coordinators. The email is triggered to fire off of a Learner's Course entering a specific Status. For example, you can set up an Email Message to be fired when the Status becomes Failed. This type of Triggered Email needs to be assigned to Course. You can have multiple of this type of Triggered Email in your database
Creating the Email Message
Login to the Administrative side of your database, and navigate to Settings --> Assignments --> Email Messages. Click to Add New Email. Input a Title, choose the type Triggered Course, and click the "Save" button.
You can now begin to compose your Email Message. Input a Subject, and add text to the Body. You can use plain text, and you can use Operators. Operators read data from the system that is relevant to the Account, Order, or Course, and then input that data into the email. After you are finished composing your email message, click the "Save" button.
Creating the Triggered Email
Navigate to Settings --> Assignments --> Triggered Emails. Click the "Add New Triggered Email" button. 
Main Fields
Input a Title, choose the Type, select your Message, choose the date range that the Triggered Email will be used. If you want the Triggered Email to not expire, you can select No End Date.
Send Fields
The trigger is fired off of a date. The types of dates available are Course Start Date, Course End Date. and Course Expires Date. Input a day value, indicate before or after, and then select the type of date.
For example, you can send an email to the Coordinator that is assigned to the Course, the account's Primary Learning Coordinators, and the all account's learning coordinators when a Learner's Course has entered the Failed state, as seen in the screenshot below.
Assigning the Triggered Email to an LMS Course
Navigate to LMS --> Learner Courses, and click the Edit icon on the Course that you would like to assign the Triggered Email.
Select the Assignments tab, click Course Triggered Emails, and drag the Triggered Email from the Unassigned to the Assigned Column. Select save in order to save update the changes made to your Course.
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