Setting up your Chase Orbital Payment Gateway

Have more questions? Submit a request

Below are instructions on setting up your Chase Orbital Payment Gateway. Please contact our Support Team for further instructions on White Listing for Orbital.

Chase Orbital requires IP Address White Listing. Contact your Orbital representative if you are unsure of how to add IP Addresses to your list of allowed Addresses. The following addresses need to be added:

These IP Addresses may change in the future and can be verified at at any time (all Tokenex outbound IP Addresses must be enabled).

To add your Orbital Gateway account to your database, you will first need the following Orbital credentials:
 - Merchant/TD ID (generally a six digit number)
 - OrbitalConnectionUsername
 - OrbitalConnectionPassword

After you have whitelisted the appropriate IP addresses and secure these credentials, go to Settings > Setup > Payment Gateways.

Click Add New Gateway
Enter your desired Title
Select 'Chase Orbital' as the gateway type

Enter your OrbitalConnectionUsername as the 'Gateway Login'
Enter your OrbitalConnectionPassword as the 'Gateway Password'
Enter your Merchant/TD ID as the 'Gateway Key'
Enter your three letter code for Currency (USD for US Dollars, CAD for Canadian Dollars, GBP for British Pounds, etc.). Note that Orbital requires you to set a currency (USD, CAD, GBP, etc.) as their gateway services do not have a default currency. Leaving the field blank will result in failed transactions.

If this is going to be the primary gateway for your database, select 'Default Gateway' at the top right.
Simulation Mode is used to bypass the gateway and always return a fake successful transaction (NOT Recommended)
If you want to pre-authorize charges, then capture funds - check the Pre-Auth/Capture box.
  - This limits the opportunity for failed or missed transactions. Not all Gateways support this functionality. Chase Orbital does support Pre-Auth/Capture.
If you are going to allow refunds on this gateway (by admin users or otherwise) check the 'Allow Refunds' box.
You can optionally set a Refund Expiration in days from the initial transaction. 0 is no restriction.
ECC is not supported on Chase Orbital
eCheck Refunds can be allowed on Chase Orbital if your account supports eCheck payments.
  - eCheck Refunds can only be processed if the securely tokenized customer account details are stored. There is a monthly charge per token for storage to retain these details, consult your service agreement for more details.
Payment Neutral can be used to assess a fee for processing payments through this gateway.

Under Accepted Payment Methods, select the card types and/or eCheck you want to accept through this gateway.

Click the Save button at the top right.

Note: if you are setting this as your default gateway, a prompt will confirm you want to save these changes. It will remove the stored gateway from any products that use your previous default gateway, and also warn you that changes to this gateway will also affect past transactions (you may not be able to refund past transactions if you update the gateway, for example).

A completed Orbital Gateway will look as below:

This knowledge article provides information on specific Configio features. To ensure continuity with documentation and product functionality, Configio reserves the right to amend or update this knowledge article as needed. For more information, reach out to Configio Support.

Articles in this section

Was this article helpful?
0 out of 0 found this helpful